Many enterprises use chat widgets on marketing home pages. Often these widgets are installed without appropriate security or risk mitgation processes in place. This creates an additional data risk for enterprises.
Conversational interactions via chatbots provide one of the most engaging and natural interfaces between your organisation and your customers. It is a great way for enterprises to drive engagement. However, users frequently overshare. Starting a conversation with a website visitor using an open ended questions can result in responses that are loaded with personal information. You are ingesting and therefore liable for this unstructured data.
Before you secure your data, you have to know your data. You have to know what data you have, where you have it, why you have it, and how you use it.
It stands for General Data Protection Regulation but it's really about people. It's about the rights and freedoms of people. It's about processing of personal data, and it's about movement of personal data.